FAQ's

Order Related

 Payment Related

 Shipping

 Coupons & Gifts

 Miscellaneous 

 

How do I place my order?  (Go to top)

Placing your order is simple with us. Just follow the steps given below:

  1. Browse through our wide collection of products until you find something you like, choose the relevant size and colour mentioned at the right hand side of the website and click on the ‘Add to Cart’ button. You can also add multiple products on your cart
  2. ‘In My cart’, you can either choose to continue shopping or confirm the order.
  3. Once the cart is all set, proceed to checkout, submit your shipping address, select the desired payment process and confirm your order.

 

I’m Unsure about a size or I have a fit question.  What do I do?  (Go to top)

Please see our size guide, while placing your order for general information on sizing.  If you still have specific questions about a fit of an item or measurement guidelines, please write to us: care@hashtagstore.in.

 

If my product is out of stock or not available in my Size, what can I do?  (Go to top)

New items can sell out quickly, but do not worry, we will get more soon!

Select the size and colour you would like for that particular product, enter your email address and click the “Notify Me” button. Voila! We will send you an email when we have the product ready to ship.

 

How will I get confirmation that my Order is placed successfully?  (Go to top)

Once your order is placed, we’ll send you an email with your order information to confirm and another email when your order is shipped out. However, the order will be accepted and sent to you once your payment details (credit card/debit card/net banking) and address and contact details have been approved and verified.

 

How will I receive my Order?  (Go to top)

Once your order is conformed, we will ship your product to your mentioned shipping address. We have tie ups with reputed courier companies, so your orders will be delivered to your doorstep.

All orders will be delivered in fully sealed tamper proof packages to protect your goods and ensure that they reach you in perfect condition.

 

The order was not successful but my money got deducted. What can I do?  (Go to top)

Any inconvenience caused to you is regretted and we ensure complete assistance to resolve the issue. We request you to please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days.

If you still have any doubt, please write to us: care@hashtagstore.in and we will be happy to help you out

 

How can I check the status of my order?  (Go to top)

Please login to your account to get the status updates of the order placed by you. Once the order has shipped you can track the same by clicking the TRACKING link on the main menubar.

 

How do I cancel my order?  (Go to top)

You can cancel your order anytime, only with your registered account before it gets shipped. After the order is shipped you will need to create a return request for the same.

If the order has shipped already, unfortunately we wouldn’t be able to cancel it. However, you can accept the shipment and create a return request.

In case you desire any changes or edits in your order, please write to us at care@hashtagstore.in. Our Customer Care representatives will help you out with customized solutions wherever possible.

 

What are the payment options available?  (Go to top)

 You can pay using any of the following methods

  1. Credit cards
  2. Debit Cards
  3. Netbanking
  4. Cash on delivery
  5. PayU Money

Are there any COD charges?  (Go to top)

There are no additional charges for COD shipments. However if you choose to return a product which was initially ordered as COD and you ask for a refund, charges of Rs. 50 will be deducted from your refund amount.

 

Are my banking details safe?  (Go to top) 

All Credit Card, Debit Card and net banking transactions are processed over a secure encrypted connection using industry standard 256 bit encryption.

 

 Are there any hidden charges?  (Go to top)

There are absolutely no hidden charges. Any octroi or sales tax is actually borne by Hashtag. You pay only the amount that you see in your order summary.

 

What should I do if my payment fails?  (Go to top)

In case of a payment failure, please retry ensuring:

  1. Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) and that your Internet connection is not disrupted in the process.
  2. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. For any further clarification, you can email us on care@hashtagstore.in

 

What is the Shipping Policy?  (Go to top)

 We are committed to delivering your order accurately, in good condition, and always on time. We promise you one of the best experiences of online shopping that is hassle free and reliable

 All our orders are shipped within 4 – 5 working days, if you choose standard delivery.

 We also provide expedited shipping, delivery in (1 – 2 working days) for selected pin codes.

 

Do you apply any shipping charges?  (Go to top)

We currently offer FREE standard shipping on all orders. You do not pay any shipping charges on ANY orders placed on our website.

However if you require an earlier delivery we provide an option to choose expedited shipping for an additional charge of Rs. 50.

For shipping charges anywhere outside India please contact us on care@hashtagstore.in.

 

How do I use my coupon/gift code?  (Go to top)

You can apply any discount coupon on checkout page before you place an order. You need to simply enter the gift/discount code number on the “Payment” page, under the “Apply Coupon” tab while making the purchase.

 

How many coupon codes can be used in one transaction?  (Go to top)

If you have received various discount coupons, you are eligible to use only one coupon code in one transaction.

 

Can I use HashTag webstore to send gifts to others?  (Go to top)

Yes, you can use our webstore to send gifts to your loved ones.

Your gift will also include a personalized message from you. Please mention the message in the additional notes section on the checkout page.

 

Is it possible to send a gift with any price tag or invoice?  (Go to top)

Unfortunately no! Because of the prevalent regulations, we send the invoice along with the product. Tags are also left intact so that a product can be replaced if your loved one faces any issues

 

 How to return a gift item?  (Go to top)

Both the sender or the recipient can put in a request to return the gift item. The gift recipient can call our customer support to return a gift item. The sender will receive a coupon code, equivalent of the gift amount and he/she can redeem the same in next purchase

 

I automatically receive marketing emails from you after registration?  (Go to top)

If you register with us, you are inevitably getting subscribed to our newsletter. If you don't wish to receive our newsletter, you can click on the unsubscribe link in the newsletter.

 

What to do if I forgot my password?  (Go to top) 

Just click on 'Forgot Password' option and we will send you a link to reset your password to your email address registered with us.

 

Do you accept bulk orders?  (Go to top)

Yes, under our custom collection we do accept bulk orders. Please check our #CUSTOM collection for further details.

 

Is there any trial then purchase option available?  (Go to top)

Since we sell only on our online store, there is no trial and buy option available. However, in order to assist you in picking the right size, we have size chart with body measurements featured on our product pages.

You can purchase our product and return if you don’t like. Please read Return/Refund policy here.

 

For any other queries please write to us: care@hashtagstore.in

 

 

Size Chart

Unisex T-shirt Size Chart

All dimensions are in inches.

S M L XL XXL
Length 27.5 28 28.5 29.5 30.5
Chest 38 40 42 44 46
Shoulder 16 16.5 17 17.5 18
Sleeve Length 7.5 8 8.5 9 9.5

 

Vests Size Chart

All dimensions are in inches.

  S M L XL XXL
Length 27 28 29 30 31
Chest 38 40 42 44 46
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